Where can I view my sales receipt?

You can find your receipt/invoice in a couple of places depending on where you ordered:

If you ordered on our website:

1. Log into your account at customisepatche.com
2. Go to My Account → Orders
3. Click on the specific order to view and download your invoice/receipt

If you checked out as a guest, check the confirmation email we sent right after your purchase — your receipt is attached there, or you can use the order-tracking link in that email.

We want you to be happy with your patches! Here's how returns work:

1. Contact us first— Email us at return@customisepatche.com or message us through the website within [e.g. 14 or 30] days of receiving your order, including your order number and a photo of the item.
2. Eligibility— Since our patches are custom-made to order, we can only accept returns for:

1. Items that arrive damaged or defective
2. Items that don't match the approved design/proof
3. Wrong item or wrong quantity shipped

We're unable to accept returns for custom designs made correctly to your approved specs, simply due to change of mind, since each patch is produced specifically for you.

3. Resolution— Once approved, we'll offer a remake, replacement, or refund — whichever works best for your situation. If a physical return is needed, we'll provide the return address and cover return shipping for our errors (defective/wrong items).
4. Refund timing— Approved refunds are processed within 15 business days back to your original payment method.

Since most of our patches (Embroidered, Woven, PVC, Chenille, and Leather) are made to order rather than pulled from a fixed warehouse stock, an "out of stock" listing usually means one of these:

• A specific pre-made/ready-to-ship designhas sold out and isn't scheduled for another production run yet
• A particular size, color, or backing optionis temporarily unavailable
• We're between production batches in Pakistan or a shipment hasn't yet arrived at our USA/UK warehouse

What you can do:

1. Click "Notify me when available"on the listing (if enabled), and we'll email you the moment it's back.
2. Reach out to us directly — since most designs are custom-made, we can often produce it for you even if the pre-made version shows as sold out. Just ask!
3. For bulk/B2B orders, contact us for a production timeline — we can usually accommodate custom runs even without existing stock.

If you don't hear back or the item hasn't returned within 2 weeks, feel free to check in — we're happy to give you a straight answer on whether it's coming back or discontinued.

We ship worldwide! With warehouses in the USA and UK, plus direct fulfillment options, we can deliver to most countries, including:

• United States— fast shipping from our USA warehouse
• United Kingdom & Europe— fast shipping from our UK warehouse
• Canada, Australia, and other international destinations— shipped directly, with delivery times varying by location

At checkout, simply enter your shipping address and available shipping methods/rates will automatically appear for your country.

A few notes:

• International orders outside the US/UK may take longer and could be subject to customs fees or import duties, which are the buyer's responsibility.
• For bulk/B2B orders, we can also arrange freight or consolidated shipping — contact us directly for a custom quote.

If you don't see your country available at checkout, reach out to us and we'll confirm whether we can ship there and provide a rate.