PRIVACY POLICY

www.customisepatche.com

Last Updated: May 2026

This Privacy Policy describes how Customise Patche (“Company”, “we”, “us”, or “our”) collects, stores, uses, and shares your information when you use our services, including when you:

Visit our website at www.customisepatche.com or any website of ours that links to this Privacy Policy.
Engage with us in other related ways, including sales, marketing, or events.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. For questions, contact us at design@customisepatche.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Policy. You can find full details in each section below.

What personal information do we process? We may process personal information depending on how you interact with our website, the choices you make, and the products and features you use. See Section 1.

Do we process sensitive personal information? No, we do not process sensitive personal information.

Do we receive information from third parties? No, we do not receive any information from third parties.

How do we process your information? To provide and improve our Services, communicate with you, for security and fraud prevention, and to comply with the law. See Section 2.

How do we keep your information safe? We have technical and organisational measures in place to protect your information. See Section 7.

What are your rights? Depending on your location, you may have certain rights regarding your personal information. See Section 9.

What Information Do We Collect?
How Do We Process Your Information?
What Legal Bases Do We Rely On?
When and With Whom Do We Share Your Personal Information?
Do We Use Cookies and Other Tracking Technologies?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information from Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do California Residents Have Specific Privacy Rights?
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, or Delete Your Data?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide when you register on our website, express interest in our products or services, participate in activities on our website, or contact us. The personal information we collect may include:

Names
Phone numbers
Email addresses
Mailing and billing addresses
Debit/credit card numbers

Sensitive Information: We do not process sensitive personal information.

All personal information you provide must be true, complete, and accurate. Please notify us of any changes to your personal information.

Information Automatically Collected

In Short: Some information — such as your IP address and browser characteristics — is collected automatically when you visit our website.

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage data. It is primarily used to maintain the security and operation of our website and for internal analytics. The information we collect includes:

Log and Usage Data: Service-related, diagnostic, and performance information automatically collected by our servers, such as IP address, browser type, pages viewed, date/time stamps, and crash reports.
Device Data: Information about the computer, phone, or tablet you use to access our website, including hardware model, operating system, and browser type.
Location Data: Approximate location data based on your IP address. You may opt out of more precise location collection via your device settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for the following reasons:

Account creation and authentication: To create and manage your account and keep it in working order.
Protection of vital interests: To process your information when necessary to prevent harm or protect safety.
Order fulfilment: To process and deliver your orders, including custom patches and related products.
Customer service: To respond to your enquiries and resolve any issues with your orders.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we have a valid legal reason to do so.

For Users in the European Economic Area (EEA) and United Kingdom (UK)

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the legal bases we rely on. These may include:

Consent: When you have given us permission to use your information for a specific purpose. You may withdraw consent at any time.
Legal Obligations: When processing is necessary to comply with legal obligations, such as cooperating with law enforcement or defending legal rights.
Vital Interests: When processing is necessary to protect your vital interests or those of a third party.

For Users in Canada

We may process your information where you have given express or implied consent, or in exceptional cases permitted by law without consent, including for fraud detection, investigations, and compliance with legal orders.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section.

We may share your personal information in the following situations:

Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or part of our business.
Service Providers: We may share your information with trusted service providers who assist in operating our website and delivering our services, pursuant to written contracts.

Registered users may view, edit, or delete their personal information at any time (except their username). Website administrators can also view and edit that information.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies, though this may affect certain features of our website.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes in this Privacy Policy unless otherwise required by law.

We retain personal information only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law (such as for tax or accounting obligations). In general, we do not retain personal information beyond the period during which you hold an account with us.

When there is no ongoing legitimate business need to retain your information, we will delete or anonymise it. If deletion is not immediately possible (for example, due to backup archives), we will securely store and isolate your information until deletion is feasible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through organisational and technical security measures.

We have implemented appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers or other unauthorised third parties will never defeat our security measures.

While we do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. Please access our Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using our Services, you represent that you are at least 18 years old, or that you are the parent or guardian of a minor and consent to that minor using the Services.

If we learn that personal information has been collected from a user under age 18, we will deactivate the account and promptly delete such data. If you are aware of any data we may have collected from a child under 18, please contact us at design@customisepatche.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the EEA, UK, and Canada, you have rights that allow you greater access to and control over your personal information.

Depending on your location, applicable data protection laws may give you the following rights:

Right to access and obtain a copy of your personal information.
Right to request rectification or erasure of your personal information.
Right to restrict or object to the processing of your personal information.
Right to data portability (where applicable).

To exercise any of these rights, contact us using the details in Section 13. We will respond to your request in accordance with applicable data protection laws.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority.

Withdrawing Your Consent

If we rely on your consent to process your personal information, you may withdraw that consent at any time by contacting us using the details in Section 13. Please note that withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Account Information

To review or update the information in your account, or to terminate your account, you may:

Upon account termination, we will deactivate or delete your account and information from active databases. However, we may retain some information to prevent fraud, assist with investigations, or comply with legal requirements.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature you can activate to signal your preference not to have your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised.

As such, we do not currently respond to DNT signals or similar mechanisms. If a standard for online tracking is adopted that we must follow in the future, we will update this Privacy Policy accordingly.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes. California residents have specific rights regarding their personal information.

California Civil Code Section 1798.83 (the “Shine The Light” law) permits California resident users to request, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes in the immediately preceding calendar year. To make such a request, contact us using the information in Section 13.

California residents under 18 with a registered account may also request removal of publicly posted content. Contact us with your email address and a statement that you reside in California.

CCPA Privacy Notice

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, real name, postal address, telephone, email, IP address, account name	NO
B. Personal information (California Customer Records)	Name, contact information, education, employment history, financial information	YES
C. Protected classification characteristics	Gender and date of birth	NO
D. Commercial information	Transaction information, purchase history, financial details, payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or network activity	Browsing history, search history, online behaviour, interactions with websites	NO
G. Geolocation data	Device location	NO
H. Sensory information	Images, audio, video or call recordings	NO
I. Professional or employment-related information	Business contact details, job title, work history	NO
J. Education information	Student records and directory information	NO
K. Inferences from personal information	Profiles or summaries about individual preferences and characteristics	NO

How Do We Use and Share Your Personal Information?

You may contact us at design@customisepatche.com for more information about our data collection and sharing practices.

Customise Patche has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months, and will not sell personal information in the future.

Your Rights Regarding Your Personal Data

Right to Request Deletion

You may ask us to delete your personal information. We will respect your request subject to certain legal exceptions, such as compliance with legal obligations or protection against illegal activities.

Right to Be Informed

Depending on the circumstances, you have a right to know:

Whether we collect and use your personal information.
The categories of personal information we collect.
The purposes for which we use that personal information.
Whether we sell your personal information to third parties.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

Verification Process

Upon receiving your request, we will need to verify your identity to confirm you are the same person about whom we hold information. We may ask you to provide information to match against what we hold on file. Any additional information collected solely for verification will be deleted as soon as verification is complete.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date at the top of this page and will be effective as soon as it is accessible. If we make material changes, we may notify you by posting a prominent notice or by sending you a direct notification. We encourage you to review this Privacy Policy regularly.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Policy, please contact us:

Rapid Seller Scot Ltd 1/1, 30 Westmoreland Street Glasgow, G42 8LD United Kingdom Email: design@customisepatche.com Website: www.customisepatche.com

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You have the right to request access to the personal information we collect from you, to correct it, or to delete it. To make such a request, please email us at design@customisepatche.com.

We will respond to your request in accordance with applicable data protection laws and as promptly as possible.

This Privacy Policy was last reviewed and updated in May 2024. For the most current version, please visit www.customisepatche.com.